CIR | http://de.m.wikipedia.org/wiki/Critical_Incident_Reporting_System |
EDUQUA | http://www.eduqua.ch/ |
EFQM | http://www.efqm.org/ |
http://en.wikipedia.org/wiki/EFQM_Excellence_Model | |
ITIL - Change Management | https://blog.itil.org/ |
https://de.wikipedia.org/wiki/Change_Management_(ITIL) | |
ITSM - IT Service Management | https://de.wikipedia.org/wiki/IT-Service-Management |
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