CIR http://de.m.wikipedia.org/wiki/Critical_Incident_Reporting_System
   
 EDUQUA http://www.eduqua.ch/
   
 EFQM http://www.efqm.org/
  http://en.wikipedia.org/wiki/EFQM_Excellence_Model
   
 ITIL - Change Management https://blog.itil.org/
  https://de.wikipedia.org/wiki/Change_Management_(ITIL)
   
 ITSM - IT Service Management https://de.wikipedia.org/wiki/IT-Service-Management
   

-e-